Expertise
March has been trusted by key UK industries for decades. We understand the challenges that business faces in terms of productivity, competition, cost control, safety, security and compliance.
March has been providing an integrated solution to a diverse portfolio of 331 sites across our national building society customer’s estate for five years.
History
March is part of an engineering maintenance alliance which was formed with our delivery partner and the customer’s real estate team in 2019.
Service delivery focuses upon ‘giving time back to branch’ and eliminating risk associated with single points of failure whilst delivering a first-class engineering service across the entire property portfolio throughout the UK.
Solution
We provide a 24/7/365 operation including resource scheduling, emergency call-out, repair (planned & reactive), maintenance and out of hours call out services as follows;
- Engineering maintenance and repair across all disciplines with primary services across M&E
- Building fabric maintenance and repair
- OPEX works
- Minor projects
- Small works
- Energy Management and Sustainability
- 24/7/365 Helpdesk
- CAFM System
We deliver works within a diverse range of live buildings i.e. listed buildings, new buildings, high security, large scale and manage extensive interface with the public.
In 2022 we were appointed to the our customer’s Capital Resilience Maintenance framework for the delivery of capital lifecycle projects across the UK portfolio, encompassing;
- Capital expenditure works
- Lifecycle projects
- Resilience infrastructure projects
Results
We have delivered the realignment of compliance in line with SFG20, which is now 100% compliant.
We deliver 7000+ tasks per annum.
A task batching process has resulted in a 27% reduction in reactive calls.
100% of major incidents have been delivered within SLA.